Surrey and Sussex Stoves

Privacy Policy

Surrey and Sussex Stoves

1. Introduction

At Surrey and Sussex Stoves, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website or use our services.

By visiting our website or contacting us, you consent to the practices described below.

2. What Information We Collect

We may collect the following personal data when you contact us through our website, by phone, email, or social media:

  • Full name

  • Email address

  • Phone number

  • Property address (if booking services)

  • Project details or service interests

  • Any information voluntarily submitted in a contact form or enquiry

We may also collect non-personal information such as your browser type, IP address, device type, and website usage patterns through cookies and analytics tools.

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries or service requests

  • Provide quotes and schedule site visits

  • Fulfil contracts for installation, sweeping, maintenance, or related services

  • Send appointment reminders or follow-ups

  • Issue invoices and process payments

  • Maintain internal records and safety compliance

  • Improve our website and customer experience

We will never sell or rent your personal data to third parties.

4. Cookies & Analytics

Our website uses cookies to improve functionality and track visitor behaviour (e.g., Google Analytics). These cookies help us understand how users find and use our website so we can improve its performance.

You can disable cookies via your browser settings at any time. However, some parts of the site may not function correctly without them.

  1. 5. How We Store & Protect Your Data

We take appropriate security measures to protect your data from unauthorized access, loss, or misuse.

  • Data is stored on secure servers and devices

  • Access is limited to authorized personnel

  • We retain customer data only for as long as necessary to fulfil the purpose of collection, or as required by law

6. Third-Party Services

We may share your data with third parties in the following cases:

  • With trusted service providers (e.g., email or CRM platforms) who help us run our business

  • If legally required to comply with law enforcement or court orders

  • With your consent, for specific requests or referrals (e.g., to obtain parts, warranty claims)

All third parties are required to maintain the confidentiality and security of your data.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (in certain circumstances)

  • Object to the processing of your data

  • Withdraw consent at any time

  • File a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, email us at sasstoves@gmail.com

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated effective date. Continued use of the site or services after changes constitutes acceptance of the revised policy.

9. Contact Us

For any questions or data-related requests, contact:

Surrey and Sussex Stoves
📧 Email: sasstoves@gmail.com
📞 Phone: 07526 228785